Refund Policy

Thank you for choosing EasyRooms.rent (operated by HSDA Digital Private Limited). Please read this policy carefully before making any payments on our platform.

1. Strict No-Refund Policy

We do not provide any refund policy once the payment is made. All transactions completed on the EasyRooms.rent platform are considered final and non-refundable under any circumstances.

2. Site Visit Fee (₹299)

The ₹299 fee charged for booking a site visit covers the operational costs of deploying our field executives to assist you physically at the properties. Because this service involves immediate operational resource allocation, the fee is strictly non-refundable.

• If you decide to cancel the visit, no refund will be issued.
• If you do not show up at the scheduled time (No-Show), the fee is forfeited.
• If a selected property becomes unavailable prior to your visit, we will allow you to select an alternative property for your visit at no extra cost, but no monetary refunds will be processed.

3. Rental Placement Fees & Owner Packages

Any placement fees paid upon the successful finalization of a rental agreement, or any payments made by owners for "Featured Property" promotional packages, are also strictly non-refundable once the transaction is successful.

4. Payment Gateway Failures

If money is deducted from your bank account but the transaction fails to reflect on our system due to technical or network issues, the amount will automatically be refunded by your bank or the payment gateway (e.g., Cashfree) within 5 to 7 business days, as per standard banking guidelines.

5. Contact Support

If you have any questions or require clarification regarding a payment, please contact our support team:

• Phone: +91 62659 26982
• WhatsApp: +91 831 913 8111
• Email: hello@easyrooms.rent